Shipping policy

Shipping Policy

At Vice of Vieve, every perfume, pomade, and oil is hand-poured in small batches in the United States. Please read our shipping guidelines below to understand how orders are processed, declared, and delivered.

Processing & Fulfillment Timelines

Orders require a processing period to be carefully hand-blended and packed prior to carrier dispatch:

  • Premade Sales: 7–10 business days processing time.

  • Pre-Orders: Ships on the specific date listed on the individual product page.

  • NO FOMO Sales: 2–4 weeks processing time for custom semi-annual event orders (typically held November 1st and April 1st).

Tracking Status: Once your label is created, tracking numbers are automatically generated. Carrier scans may take 24–48 hours to update after your package is transferred to the carrier.

Domestic US Shipping & HAZMAT Compliance

Because high-concentration Extrait de Parfum formulations contain alcohol, federal postal safety regulations classify fine fragrances as hazardous materials (HAZMAT).

  • Standard Domestic Shipping: $10.00 Flat Rate via USPS Hazmat Ground. All domestic shipments move via ground transportation in accordance with federal DOT/USPS guidelines.

  • Free Domestic Shipping: Automatically applies to all US orders over $175.00 at checkout.

Package Protection & Loss/Damage Responsibility

To safeguard your order against loss, theft, or carrier damage during transit, Package Protection is available at checkout:

  • WITH Package Protection: If your shipment arrives damaged or is lost in transit, contact sos@viceofvieve.com within 48 hours of delivery with clear photos of the damaged items and box. We will issue a priority replacement or store credit within 7–10 business days.

  • WITHOUT Package Protection: Vice of Vieve is not responsible for lost, stolen, or damaged packages once they are accepted into the carrier system. Claims must be filed directly with USPS.

Missing Delivered Packages: If tracking shows "Delivered" but your package is missing, check all entry points, confirm with household members or neighbors, and allow 48 hours for early carrier scans before contacting your local post office.

International Shipping & Customs Policy

We ship worldwide via calculated international rates at checkout:

  • Duties, Taxes & Import Fees: International buyers are 100% responsible for all customs duties, import taxes, VAT, and brokerage charges imposed by their government agency upon arrival.

  • Customs Values: All international packages are declared strictly at their actual purchase value in compliance with international law. We are unable to mark shipments as "gifts" or alter declared values.

  • Customs Delays: Vice of Vieve is not liable for international transit delays resulting from customs clearance procedures.

Address Changes & Returned Shipments

Please verify your delivery address carefully prior to completing checkout:

  • Order Modifications: Orders enter processing immediately and cannot be edited or combined once placed.

  • Returned Packages: If an order is returned to us due to an invalid shipping address or failed delivery attempt, you may choose to pay for reshipment or receive store credit minus the original shipping costs.

Contact Customer Service

For questions regarding your shipment, reach out to customer support at sos@viceofvieve.com.