Frequently Asked Questions

Vice of Vieve FAQ

Welcome to Vice of Vieve. Below you will find detailed information regarding our artisanal formulations, release timelines, shipping policies, and product care.

For additional inquiries, contact us directly at sos@viceofvieve.com.

Craftsmanship & Ordering

Where are Vice of Vieve products made? Every bottle is a testament to domestic craftsmanship. All Vice of Vieve fragrances are formulated and hand-bottled in the United States, utilizing a palette of globally and ethically sourced ingredients to ensure the highest standards of quality and integrity.

How do NO FOMO sales and processing timelines work? We offer two types of releases:

Premade Sales: Process and ship within 7–10 business days.
NO FOMO Sales: A semi-annual custom event (typically taking place November 1st and April 1st) with a 2–4 week turnaround.

Note: Pre-order items ship on the date specified on their individual product page. Orders require processing time prior to carrier dispatch.

Will you combine my orders? To keep our fulfillment timelines on track, we do not offer guaranteed order combining. Each order is processed in the sequence it is received. Multiple orders may ship in separate packages with individual shipping charges.

How do I cancel my order? Cancellations are accepted within 24 hours of purchase. After 24 hours, orders enter processing and cannot be canceled.

When a product sells out, will it be restocked? Our fragrances are typically limited releases. While select scents may be restocked, we recommend securing your favorites during active drops, as they may not return until our semi-annual NO FOMO sale.

Shipping, Protection & International Policies

Where do you ship and what does shipping cost? We ship worldwide:

Domestic US Shipping: $10.00 flat rate via USPS Hazmat Ground (in compliance with federal postal regulations for alcohol-based extraits).
Free Domestic Shipping: Applied automatically on US orders over $150.00.
International Shipping: Standard international carrier rates apply and calculate at checkout.
Free International Shipping: Applies to some countries with cart value over $350.

How are international customs, taxes, and values handled?

Customs Responsibility: International customers are 100% responsible for any customs duties, taxes, brokerage fees, or import charges levied by their local government agency.
Declared Values: To strictly comply with international regulations, all orders are declared accurately at full purchase value. We cannot mark packages as "gifts" or lower the declared value on customs forms.

Do you offer package protection? Please select Package Protection on the cart page to safeguard your order against loss, theft, or transit damage. If you wish to add coverage after checkout, email sos@viceofvieve.com before your order ships. Without Package Protection, Vice of Vieve cannot be held responsible for lost, stolen, or carrier-damaged shipments.

My tracking says "Label Created." Has my order shipped? Yes. Due to large batch drop-offs at the post office, carrier scans can occasionally take 24–48 hours to update after your initial shipping notification is generated.

Fragrance Settling, Care & Safety

What is Mail Shock and Fragrance Settling? Your bottle may have been agitated during transit or is a freshly compounded batch. We strictly recommend allowing your fragrance to rest in a cool, dark place for 48–72 hours after arrival so the notes can settle and reach their full intended potency.

Why does my fragrance look different than a previous bottle? We formulate with high-quality, raw, and natural ingredients. Slight variations in color or clarity are completely normal depending on the natural crop harvest and do not impact fragrance performance or quality.

How do I make my scent last longer and avoid staining?

Storage: Store your extraits in a cool, dark place away from direct sunlight and humidity.
Application: Apply to moisturized pulse points.
Fabrics: Due to high concentrations of natural oils and pigments, avoid spraying directly onto light-colored fabrics, silk, or delicate materials. Allow the extrait to dry completely on skin before dressing.

Do I need to patch test? Yes. Due to the high concentration of our Extrait de Parfum, we strongly recommend performing a patch test on a small area of skin (such as the inner wrist) and waiting 24 hours. All products are for external use only. Avoid contact with eyes, and keep out of reach of children and pets. Discontinue use immediately if irritation occurs.

Returns & Olfactory Disclaimers

What is your return policy? Due to the intimate nature of personal fragrance and our limited-release format, all sales are final. We do not offer refunds, returns, or exchanges based on "blind buy" dissatisfaction, scent longevity, or personal fragrance preference. We encourage reviewing scent notes carefully prior to purchasing.

Olfactory Fatigue (Nose Blindness) Olfactory fatigue occurs when your brain automatically filters out a familiar scent to prevent sensory overload. Because our extraits are formulated at high concentrations, others will likely still perceive your fragrance long after your own nose has adapted to it.

Disclaimers

Aromatic Use: Our formulations are intended strictly for aesthetic and aromatic purposes. Fragrance psychology terms (such as "Uplifting" or "Moody") are descriptive and not intended to diagnose, treat, or cure any condition.
Brand Affiliation: Vice of Vieve is independent and not affiliated, authorized, or endorsed by any other brands mentioned on our site or social media. Any references to commercial fragrances serve strictly as comparative scent character guides.

Contact & Customer Care

Have additional questions? We are always happy to assist! Reach out to us directly at sos@viceofvieve.com.