Refund policy

Return & Refund Policy

Thank you for shopping at Vice of Vieve. Because our extraits and artisanal fragrance products are handcrafted in small batches and released in limited quantities, we maintain a strict policy regarding returns and cancellations.

All Sales Final Due to the intimate nature of personal fragrance and the limited-release structure of our catalog, all sales are final. We do not accept returns, exchanges, or issue refunds based on:

  • Personal fragrance preferences or "blind buy" dissatisfaction

  • Scent longevity or olfactory perception (nose blindness)

  • Slight natural variations in product color, clarity, or settling

We strongly encourage reviewing product notes and descriptions carefully prior to placing your order.

Order Cancellations You may request an order cancellation within 24 hours of placement. Once the 24-hour window has passed, your order enters our blending and fulfillment queue and cannot be canceled, modified, or combined.

Fulfillment Delay Exception: If your order extends more than 15 business days beyond its stated processing timeline (excluding pre-order/NO FOMO terms), cancellation exceptions may apply upon request.

Damages, Losses & Package Protection

  • Orders WITH Package Protection: If your package arrives damaged or is lost in transit, please report it within 48 hours of delivery. Email sos@viceofvieve.com with your order number and clear photos of the damaged item and original packaging. Approved replacements or store credits will process within 7–10 business days of receipt.

  • Orders WITHOUT Package Protection: Vice of Vieve is not liable for packages lost, stolen, or damaged during transit. You must file a claim directly with the shipping carrier (USPS).

Mail Shock & Product Care Fragrance extraits can experience temporary agitation during transit (mail shock). We recommend allowing your bottle to rest in a cool, dark place for 48–72 hours after arrival to allow the notes to settle and reach full strength before application.

Contact Us For any questions regarding your order or damaged shipments, reach out to customer care at sos@viceofvieve.com.