Copy of FAQ

Vice of Vieve FAQ

Welcome to Vice of Vieve's FAQ! Below you'll find answers to some of the most common questions I receive. If you have a question that isn't covered here, feel free to contact me directly at info@viceofvieve.com.

Ordering & Shipping

Shipping Options & Costs

I offer two shipping selections at checkout:

Standard Shipping (No In-House Protection) - $10: Ships USPS Ground. If Priority is under or around $10, I’ll upgrade it at no additional cost. Without protection, you are responsible for lost, damaged, or stolen packages and must file claims directly with the carrier.

Standard Shipping (With In-House Protection) - $15: Same shipping method as above, but with coverage. If your package is lost, damaged, or stolen, I’ll assist with a replacement.

Shipping times vary based on location and service. Processing times apply before shipping.

Processing & Shipping Times

Processing times are listed on the home page or in the product description:

Premade items: 2 weeks or less

Pre-orders: 4 weeks

NO FOMO orders: 6–8 weeks

Please allow additional time during large sales. Orders may not ship in exact order, but all will be fulfilled. Thank you for your patience!

Can I update or combine my order after placing it?

Due to order volume and the handmade nature of my products, I cannot combine or change orders after the 24-hour cancellation window.

Potential Delays

Delays due to supply chain issues, seasonal demand, or weather may occur. Updates will be provided via email or posted on the website.

Shipping Protection

In-house shipping protection covers your order against loss or damage during transit. Without it, you assume full responsibility.

Lost or Misdelivered Packages

If your tracking shows "delivered" but you can't find your package:

• Check all possible delivery locations

• Ask neighbors or household members

• Contact your local postal office

• Wait 48 hours (sometimes packages are scanned early)

Without shipping protection, you must file a claim with the carrier. With protection, email info@viceofvieve.com for help.

Incorrect Shipping Addresses

Please check your shipping address before checkout. If it’s incorrect, contact me immediately. Changes can only be made before the order ships. I’m not responsible for incorrect addresses.

Returned to Sender

If a package is returned, you may pay to have it reshipped or request store credit minus shipping costs.

Damaged Items

With shipping protection, report damages within 48 hours with photos of the item and packaging. I’ll issue a replacement, refund, or store credit.

Preorders & Custom Orders

Orders with preorder or custom items ship once everything is ready. This may extend processing time.

NO FOMO Sales

NO FOMO sales have a 6–8 week turnaround time (excluding shipping). This is communicated via email, social media, and on the website before and during the sale.

International Shipping

Delivery times vary. Customers are responsible for customs fees. Customs delays are out of my control.

Packaging & Presentation

Each order is wrapped with care and often includes signature roses. Recycled boxes may be used to support sustainability. Occasionally, labels may slightly differ. These minor changes do not affect quality.

Restocks & Updates

Restock schedules vary. Follow me on Facebook or sign up for my newsletter to stay updated.

What if I don’t like the scent I ordered?

Scent is personal. I cannot accept returns for preference. Try samples first if unsure.

Do I automatically receive free items during promotions?

Free gifts are offered during select promotions while supplies last. Always read the promotion details.

Can you hold my order for a later shipping date?

Unfortunately, I cannot hold orders. They are processed and shipped on schedule.

Can I place a large order?

Please contact me before placing bulk orders. I may set limits to ensure availability for everyone.

Why do new releases take time to restock?

Each scent is blended in small batches. Quality takes time, and I appreciate your patience.

Products & Ingredients

Are your perfumes vegan and cruelty-free?

Yes! All products are 100% vegan and cruelty-free. I use high-quality, ethically sourced ingredients.

Appearances

Natural changes like cloudiness, color shifts, or separation are normal. Shake gently if needed. Cold temperatures may cause crystallization in Marshmallow Dieux Point 0, which can clog the atomizer. Warm gently to dissolve. Contact me for a replacement if needed.

Maturation

Perfumes may evolve over time. They’re ready to enjoy upon arrival but can deepen with rest.

Are your perfumes safe for sensitive skin?

While made with high-quality ingredients, patch test first. Discontinue use if irritation occurs.

Do you offer custom fragrances?

Not at this time, but I love hearing suggestions for future releases!

Sales & Discounts

Do you offer any discounts?

Occasional discount codes are shared via email and social media.

How can I purchase items between sales?

Items are available during scheduled premade sales. Invoices are not currently offered.

Returns & Exchanges

I do not offer refunds. Orders may be canceled within 24 hours. If your order is delayed more than 15 business days beyond the listed timeline, exceptions may apply. If a return is approved, please allow 7–10 business days after the item is received for a replacement.

Contact & Support

How can I contact customer support?

Email info@viceofvieve.com or use the website contact form. Replies may take up to 3 business days (Monday–Friday).

Do you work with influencers?

I do not currently have formal partnerships. Gifts are sent at my discretion.

Handcrafted with Care

Each Vice of Vieve product is handmade by me with great attention to detail. Slight variations in labels or packaging are normal and do not affect the quality of your item. Your support means everything—thank you for being part of this journey!

xx, G