FAQ
Where do you currently ship?
We ship worldwide. Please be aware that customs and duty fees may apply depending on your country. These charges are determined by your local government, not by Vice of Vieve. Before placing an international order, ensure you are comfortable with the possibility of paying these additional fees.
How much does shipping cost?
Orders over $175 ship free. Standard shipping: $10 Priority shipping: $15
Do you offer package protection?
Please select Package Protection on the cart page to safeguard your order. If you’d like to add coverage after checkout, email us at info@viceofvieve.com before your order ships. Without Package Protection, Vice of Vieve cannot be held responsible for lost, stolen, or damaged packages.
After I place my order, how long until I receive it?
Orders typically require 7–10 business days for processing. Pre-order items will ship on the date specified on the individual product page.
Will you combine my orders?
Yes! Orders placed within 24 hours of each other will automatically combine, and any extra shipping charges will be refunded. Please allow 1–2 business days for the refund email to arrive. Orders placed more than 24 hours apart, or those containing pre-order items, are not guaranteed to be combined.
Can I use multiple discount codes in the same order?
No, discount codes cannot be stacked. Only one discount code may be applied per order.
How do I cancel my order?
Order cancellations are accepted within 24 hours of purchase. After 24 hours, orders cannot be canceled.
When a product sells out, will you ever get it back in stock?
Our fragrances are usually limited-release, though some may be restocked in the future. We recommend stocking up on your favorites while you can, as they may not return until our semi-annual NO FOMO sale.
What is NO FOMO?
We offer two types of sales: Premade Sales, which have a 7–10 business day turnaround, and our NO FOMO Sales—a semi-annual custom event with a 6–8 week turnaround. NO FOMO typically takes place on November 1st and April 1st.
I have another question.
I'm always happy to help! Please email me at info@viceofvieve.com. Please allow me up to 3 business days to respond.